Boston-based call center analytics company Cogito today announced a $37 million funding round led by Goldman Sachs Growth Equity, Salesforce Ventures, and OpenView. Cogito will use the infusion of capital to improve its software’s customization options and make its user guidance “richer” and “more contextually aware,” cofounder and CEO Joshua Feast said.The startup, which was cofounded by...

With start-ups and new entrants enhancing customer satisfaction through digital solutions, we believe it is time for incumbents to create seamless digital customer journeys.For services companies, customer-facing processes are the foundation for success in critical metrics—from revenue and costs to customer and employee satisfaction. For energy providers, such as electric-power-and-natural-gas...

In just a single breath, Lumen would tell you about your metabolism and offer you daily guidance on how to reach your fitness goal or ideal weight. Lumen is a set of device and app that measures your nutrition through your breath, take the guesswork out of your mind. Using the app, you can get daily personalized meal plans that optimize your workouts. It’s not about whether you have fast or sl...

Millennials and Gen Zs are highly eco-conscious consumers and they expect companies to innovate around environmentally friendly products and practices, from food to fashion to furniture. The #StopSucking movement encourages consumers to cut back on their use of single-use plastic straws, and big brands are accepting the challenge, too by reducing, eliminating, and replacing this ubiquitous uten...

Few American homeowners were spared from the broad housing collapse a decade ago, but Generation Xers were hit particularly hard. Newer to the housing market, more likely to be buying at peak prices and taking on more mortgage debt to buy their homes, they lost more wealth than other generations. But a new Pew Research Center analysis of Federal Reserve data finds that Gen Xers are the only gen...

Urban Aeronautics is going into "full scale development" of its CityHawk flying car, an urban getabout vehicle with VTOL capabilities.Israel's Urban Aeronautics (UA) has announced it's going into full-scale development of its CityHawk VTOL flying car. The first manned flights of this hybrid-powered, 170 mph six-seater will take place in 2021-22, after which it'll be converted to run on hydrogen...

As part of the festival of the fallas of valencia, a team formed by spanish studios nituniyo and memosesmas, has designed a sculpture that acts as a blank canvas on which different artists express their ideas, A ‘falla’ with an indefinite shape that seeks to respond to a changing reality. on the last day of the festival, the monument was burnt along with hundreds of other monuments in the cit...

How financial services can move intelligent automation from a cost play to a growth strategy.Financial services firms around the world are using automation on transform their operating models as they target process efficiency and reduced operational costs. The economics of this efficiency play are compelling: a 10–25% increase in cost savings, potentially reaching 30–50% with cognitive automa...

Arrivo, the upstart high-speed mass transit technology developer launched by a former co-founder of Hyperloop One, has inked a massive partnership with a Chinese state-owned infrastructure developer to help finance mobility projects around the world.Genertec America, an affiliate of the China National Technical Import and Export Corp., which is a wholly owned subsidiary of the General Technolog...