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Daily Report : BCG 보고서 - AI 시대에 필요한 새로운 럭셔리 경험

1. BCG 보고서: AI 시대에 필요한 새로운 럭셔리 경험고객 기대 변화와 AI의 역할: BCG 조사에 따르면, 럭셔리 고객은 타 산업에서의 긍정적인 경험에 영향을 받아 더 높은 수준의 서비스를 기대하고 있으며, 온라인 구매와 AI 수용도 점차 증가하는 추세.AI로 화이트글러브 서비스 확장: AI와 생성형 AI는 '슈퍼휴먼' 고객 어드바이저와 향상된 온라인 셀프 서비스 경험을 통해, 고도로 개인화된 고급 서비스를 대규모로 제공...

(PDF) BCG - Why The Luxury Experience Needs an AI Moment

By enhancing the human connection, artificial intelligence enables luxury brands to redefine exceptional service at scale and sharpen their relevance for new generations of clients. Slower sector growth, intensifying competition, and client dissatisfaction give brands compelling reasons to act now and seize opportunities to:Meet rapidly changing client expectations. BCG’s global survey reveals...

Sam Altman-backed Coco Robotics Raises $80M for Last-mile Delivery Robots

Los Angeles-based Coco Robotics, a startup building last-mile delivery robots, announced it raised $80 million on Wednesday.The company raised this funding from angel investors Sam Altman and Max Altman, both returning investors, in addition to VC firms like Pelion Venture Partners and Offline Ventures, among others.This $80 million total includes a mix of undisclosed funding events from 2021 t...

(Video) World’s First Hotel-Grade Humanoid Robot Cleans, Stocks, And Serves Guests

The Zerith H1 restocks amenities in a hotel shower. It can also clean floors and pick up towels and clothes.Next time you toss used towels onto the floor of your hotel room, it could be a housekeeping robot scooping them up. Meet Zerith H1, a humanoid robot designed specifically for the hospitality industry. The bot can autonomously clean floors, restock amenities and even scrub toilets with a...

(Infographic) How Major Asset Classes Have Performed Since 2020

Bitcoin climbed 301% in 2020 as investors flocked to it as an inflation hedge and institutional adoption grew. Gold surged in 2024 as falling interest rates and persistent geopolitical uncertainty boosted demand for safe-haven assets.Over the past five years, asset classes have experienced significant shifts, influenced by global events and economic policies. This infographic illustrates the an...

American Sake Is Having a Major Moment

A small but growing cadre of producers are brewing inventive bottles with cult followings—and they’re even exporting to Japan.“Oak, coconut, cherry candy dots.” That’s how Alyssa Mikiko DiPasquale, owner of Boston sake bar Koji Club, describes Needs of Many, a canned sake made by Farthest Star in rural Medfield, Massachusetts, an hour’s drive away. Another, Class M (“roasted chestnuts, s...

Alta Raises $11M To Bring ‘Clueless’ Fashion Tech To Life With All-Star Investors

Throughout her years working in technology, Jenny Wang, 28, always found herself stumbling back to one idea — a personal styling agent to help users decide what to wear and buy based on their budget, lifestyle, weather, and calendar. She has tried to build such a product numerous times in the past, “but the AI technology was not yet mature enough,” she told TechCrunch. That’s changed, so a...

Starbucks Goes All In On Human Baristas After Years Of Slashing The Size Of Its Workforce

The coffee giant crowned its first global barista champion on Wednesday, as it pivots away from automation with the rollout of a staff-focused service model.What makes a good barista? Extensive coffee knowledge? Intricate latte art? Spelling your name correctly?According to Starbucks’SBUX $93.04 (0.24%) first ever global barista champion, Japan’s Nobuki — who beat 84,000 other contenders as...

Blind-Friendly AC Remote Swaps Buttons for One Smooth Slider + Braille Display

Mid-June, lights off, ceiling fan swirling lazily, you pat the bedside table in a blind hunt for the AC remote, pressing every shape your fingers meet until a coaster clatters to the floor. Sighted users grumble when that ritual lasts ten seconds. However, for someone with limited or zero vision, the dance can steal entire minutes, each one stretching patience while the room swells with stale h...

 

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